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General questions

Why are children and infants at a higher risk for falling from windows?

Children and toddlers have a significantly higher centre of gravity than adults, since the head and upper body at this age are heavier than the rest of the body. When a child bends over a railing, for example, it can easily lose its balance and fall out of the window from the balcony or the terrace. The different centre of gravity and the irrepressible curiosity of children are enormous risk factors for children.

Can I still ventilate my rooms while using the ISI SAFE Child Safety System?

Airing rooms is not a problem ISI SAFE. You can secure the window at any time in its tilted position and thereby have the same protection as with the windows closed. ISI SAFE is suitable for both closed and tilted windows.

If ISI SAFE does not fit my windows or doors, can I return it for my money back?

You can return the ISI SAFE Child Safety System within four weeks in the original packaging and receive a full refund of your purchase price. For us, we are most concerned for your children’s safety; if the child safety system does not fit your windows, balcony or terrace doors, you don’t need to pay for the product. The only requirement for returns is that it be unused.

Assembly and Installation

Can I install the ISI SAFE Child Safety System on my windows?

The ISI SAFE Child Safety System has been developed so that it can be mounted on most commercial wood, plastic, and aluminium windows and balcony and terrace doors.

Please Notice:

Is ISI SAFE is suitable for all types of window and door handles?

ISI SAFE can be used exclusively with vertical window and door handles.

Can I use the ISI SAFE child safety to make balcony and terrace doors childproof?

Yes, you can. But note that ISI SAFE can only be mounted on vertical window and door handles.

What should I bear in mind as I install the child safety system?

You should always make sure that you don’t place anything the child can climb on in front of windows, balcony or patio door no lifts, such as chairs, beds, benches, shelves, etc. These make it very easy for children to reach window and door handles. Therefore, never leave children unattended for a long period, no matter how good your security measures are.

Can I use ISI SAFE even if I live in rented housing where I’m not allowed to screw or drill?

Most renters are prohibited from drilling or screwing anything into their home’s windows, doors and frames. The ISI SAFE Child Safety System can be used with confidence because it requires no drilling, screwing or gluing! The installation is easy and requires no tools.

Can I secure house doors with ISI SAFE?

No, you can not! ISI SAFE was developed exclusively for securing windows and balcony and terrace doors.

About the product

What sets ISI SAFE apart from other window locks?

To install the ISI SAFE child safety lock, you do not have to screw, drill and glue! You do not need a tool either. The ISI SAFE child safety lock can be mounted on vertical window and door handles in a few easy steps - disassembly is also easily possible in a few seconds! In addition, ISI SAFE has a tested 3-speed system interlock.

What is ISI SAFE made of?

ISI SAFE GmbH is intensively involved in protecting our children and we make no compromises when it comes to choosing the materials for our products. The ISI SAFE Child Safety Design is made of high-quality Polycarbonat.

Replacement parts

Only manufacturer-supplied replacement parts may be used.

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